Terms of Service | First Coffee

1. Acceptance of These Terms
By creating an account, clicking "I agree," checking any applicable consent box (including messaging consents), or using the First Coffee mobile or web application (the "Service"), you enter into a binding agreement with Doppi, Inc. ("we," "us," "Company"), a Delaware C-Corporation doing business as "First Coffee." If you do not accept these Terms, do not use the Service.

2. Eligibility
You represent that:
• You are at least 18 years old and legally able to enter into a contract.
• You have not been convicted of, nor are you required to register for, any sex-related offense.
• You are not barred from using the Service under the laws of the United States, Canada, the United Kingdom, or your place of residence.

3. Account Registration & Security
You agree to:
• Provide accurate, current, and complete information (including a phone number if you choose SMS contact).
• Keep your login credentials confidential and maintain account security.
• Use only one account per individual unless expressly permitted by us.
We may suspend or delete accounts that are duplicate, false, or misleading.

4. Fees & Payments
Coffee Date Introduction Fee (per participant) (charged when a coffee date is confirmed via Stripe):
• United States: USD $33.00
• Canada: CAD $39.00
• United Kingdom: GBP £24.00
• Australia: AUD $49.00
• Singapore: SGD $39.00

Service Description: First Coffee provides introduction services for coffee dates (45–60 minutes) and operational support related to arranging the date. We do not make restaurant reservations on your behalf; participants are responsible for selecting and booking their own cafe or coffee shop location.

Promotions: We may, at our sole discretion, waive or refund fees.

Refunds: A fee is refundable only if (a) the other party fails to appear within 30 minutes of the agreed time/place ("Ghosting Refund"), or (b) required by law. All other charges are non-refundable.

Consumer Rights:
• Canada: You may have cancellation rights under provincial consumer protection laws.
• UK: You may have cancellation rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

You authorize us to process payments and, where necessary, updated card information.

5. Matchmaking Process & Disclaimers
• Photos remain hidden until after the first in-person meeting (unless we state otherwise for a specific program or community).
• We do not guarantee chemistry, compatibility, marriage, or any specific outcome.
• We do not conduct background checks. You meet others at your own risk; exercise common sense, meet in public places, and follow our Safety Tips.
• After your coffee date, you may participate in an optional post-date survey. We may use survey responses to generate summaries and suggest next steps.

6. Communications, Notifications, and Messaging (IMPORTANT)
You understand that the Service may include communications via:
• in-app messages and chat,
• email,
• push notifications,
• and (if you provide a phone number and consent where required) SMS/MMS text messages.

6.1 Push Notifications
If you enable push notifications, we may send operational notifications (e.g., match updates, date confirmations, reminders). You can disable push notifications in your device settings, but doing so may reduce your ability to receive time-sensitive information.

6.2 SMS/MMS Messaging Terms (United States & Canada)
This Section applies if you provide a phone number and you receive SMS/MMS from us.

(a) Program Purpose
We may send SMS/MMS for:
• Service/Operational Messages (e.g., date scheduling, confirmations, changes, reminders, urgent safety notices, account security alerts); and
• Marketing/Promotional Messages (e.g., product updates, offers) only if you separately opt in where required.
We may use automated technology (including an autodialer) to send messages, where permitted by law.

(b) Consent and Sign-Up
Service/Operational SMS Consent: By providing your phone number and completing any applicable consent flow in the Service (e.g., checking a box or confirming within settings), you consent to receive service/operational text messages from us at that number.

Marketing/Promotional SMS Consent (Separate): Where required by law (including in the United States), we will obtain separate, prior express written consent before sending marketing/promotional texts. Your consent to receive marketing texts is not a condition of purchase.

We keep records of consent (including timestamp, phone number, and consent language version).

(c) Message Frequency
Message frequency varies depending on your activity (e.g., scheduling stages). We strive to limit messages to what is reasonably necessary to operate the Service. Expect to receive approximately 2-10 messages per month depending on your activity level.

(d) Costs and Carriers
Message and data rates may apply. Your wireless carrier is not liable for delayed or undelivered messages. Carrier participation may vary.

(e) Opt-Out (STOP) and Help (HELP)
You can opt out of SMS/MMS at any time:
• Reply STOP to opt out of further messages for the applicable message program.
• Reply HELP for help.
After you opt out, you may receive one final confirmation message.
You can also contact us at support@firstcoffee.date for assistance.

(f) Accuracy of Phone Number
You represent that you are the subscriber or customary user of the phone number you provide, and you will promptly update your number if it changes. You are responsible for messages sent to a number you provided.

(g) Canadian Residents (CASL)
For recipients in Canada, we will comply with applicable anti-spam laws (Canada's Anti-Spam Legislation). This includes providing sender identification and a functional unsubscribe/opt-out mechanism for messages that are subject to those requirements, and processing opt-out requests within 10 business days.

(h) United States Residents (TCPA and Related Rules)
For recipients in the United States, we will comply with applicable telemarketing and texting laws, including the Telephone Consumer Protection Act (TCPA) and FCC regulations. You agree that you may revoke consent at any time by replying STOP or contacting support.

(i) California Residents
California residents have additional rights under the CCPA/CPRA regarding their personal information, including phone numbers. See our Privacy Policy (/privacy) for details on how to exercise these rights.

6.3 Email
We may email you service communications (e.g., account notices, receipts, safety communications). Where required, marketing emails will include unsubscribe mechanisms.

6.4 UK Residents (PECR)
For recipients in the United Kingdom, marketing messages comply with the Privacy and Electronic Communications Regulations (PECR). We will obtain appropriate consent before sending marketing communications.

7. Community Rules & Zero Tolerance Policy
You agree to:
• Treat all users with respect, including honoring religious and cultural norms.
• Provide truthful profile information.
• Abstain from harassment, hate speech, nudity, or explicit content.
• Refrain from soliciting money, goods, or services.
• Comply with applicable laws and our Community Guidelines.

ZERO TOLERANCE POLICY: We may suspend or terminate accounts for objectionable content or abusive behavior, including but not limited to:
• Harassment, bullying, intimidation
• Hate speech or discrimination
• Sexually explicit, pornographic, or obscene content
• Spam, scams, or fraud
• Threats of violence or harm
• Impersonation or misleading profiles

8. Content Moderation & Reporting
REPORTING: Users can report content or behavior within the app.
BLOCKING: Users can block other users.
24-HOUR RESPONSE: We aim to review reports within 24 hours. Upon confirmation of a violation, we may remove content and warn/suspend/ban accounts as appropriate.

For urgent safety concerns, contact support@firstcoffee.date.

9. License & Intellectual Property
We grant you a limited, non-exclusive, revocable license to use the Service. All content, trademarks, and software are owned by the Company or its licensors.

10. Privacy
Your personal data is processed as described in our Privacy Policy (/privacy). By using the Service, you consent to those practices, including any cross-border transfers described there.

11. Termination
You may delete your account at any time in the app settings. We may suspend or terminate your access for any violation of these Terms or applicable law. Sections intended to survive termination (including fees, disclaimers, limitations, IP, dispute resolution, and indemnity) shall survive.

12. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

Consumer Protection Notice:
• Canada: Nothing in these terms excludes or limits statutory rights under provincial consumer protection legislation.
• UK: These terms do not affect your statutory rights under the Consumer Rights Act 2015.

13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) USD $100 / CAD $135 / GBP £80 OR (B) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

Consumer Protection Notice:
• Canada: Liability limitations are subject to provincial consumer protection laws.
• UK: Nothing in these terms excludes liability for death, personal injury, fraud, or other rights that cannot be excluded under UK law.

14. Indemnification
You agree to defend, indemnify, and hold harmless the Company and its affiliates from claims or liabilities arising out of your use of the Service or violation of these Terms.

15. Governing Law & Dispute Resolution
Governing Law & Jurisdiction:
• US Users: Delaware law governs. Disputes resolved by JAMS arbitration in San Francisco, CA or your state of residence (as applicable), except where prohibited by law.
• Canadian Users: Provincial law governs. Disputes resolved by courts in your province or by arbitration under provincial rules.
• UK Users: English law governs; disputes resolved by courts in England and Wales or alternative dispute resolution.

US Arbitration (US Users Only): Any dispute shall be finally resolved by binding arbitration administered by JAMS under its Streamlined Rules. YOU WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS.

Online Dispute Resolution (EU/UK Users): You may access applicable online dispute resolution options where available at https://ec.europa.eu/consumers/odr.

16. Changes to These Terms
We may modify these Terms at any time. Material changes will be posted at /terms and (if required) emailed at least 30 days in advance. Continued use after the effective date constitutes acceptance, except where express consent is required by law.

17. Contact
Doppi, Inc.
600 California Street 11th Floor
San Francisco, CA 94108 USA
Phone: +1 (415) 523-6939
Email: support@firstcoffee.date

For Canadian residents:
Privacy complaints: Office of the Privacy Commissioner of Canada (priv.gc.ca)

For UK residents:
Consumer complaints: Citizens Advice (citizensadvice.org.uk)
Data protection: Information Commissioner's Office (ico.org.uk)